How can I keep updated with your events?
While we try to update the website as much as possible it is sometimes easier for us to update a social web page first followed by the website later therefore we suggest you join one or more of the following social websites to keep up to date as possible with our events: Facebook | Twitter

How much does it cost to attend one of your Conventions?
All information regarding Convention Tickets can be found on the relevant homepages of each event.

How about refunds?
Strictly NO refunds are given for any of our events unless the event is cancelled. Please DO NOT ask for a refund.

Can I get a Refund if a guest or guests I want to see cancels?
All guests appear subject to work commitments. If you book for a certain guest, please be aware that you will NOT get a refund if that particular guest withdraws.

What about if Culture Shock Events cancels/changes the date of the event?
In the event of cancellation of the event, Culture Shock Events will issue full refunds. If for any reason an event has to change dates you will be offered tickets for the new dates or alternatively the option to change your ticket to another event that is being held.

What are the ages for Children?
Children must be aged 16 or under at time of event to qualify for a Child rate ticket. All children 14 and under must be accompanied by an adult (over 18). Children’s tickets can only be purchased with full priced General or Fan Club tickets. Maximum of 3 children’s tickets per adult ticket. The attending adult accepts full responsibility for the attending children. Children 15-16 can attend for the discounted rate of $60 without a adult. Whilst we care for every attendee at our events, no responsibility is accepted.

Do I get some sort of ticket for what I have bought?
We do not send out tickets via the post, all tickets are collected at the door.

How do I pay for my tickets?
Payment is by PayPal through online booking or by Credit Card payment over the phone.

Do you offer Part Payments?
Payment Plans can be arranged. Please contact 0426 270 675 to discuss.

I’ve never been to a convention before how do they work? Let’s face it we’ve all been newbies once so here’s a little information on what to expect from the event.
What time is Registration?
This normally starts at around 9.00am on the day of the event. We will get through the registration process as soon as possible.

What are the Event Times?
On the day of the event it will start with a brief introduction on stage, The first events usually begins at around 9.30am. The show will run all day and we aim to finish approximately at 6.30pm.

What are the usual “Standard Costs”?
At any event in the country you will pay for guest autographs and photo ops. As a guide they are usually $40 for an autograph depending on the guest and usually $40 for your photo with the guest (again depending on the guest). The photo ops are printed and returned to you the same day.

What Activities will be on?
Throughout the day there will be sessions of the following activities;

Guest Talks and Q&A
Autograph Session
Photo Op Sessions
Merchandise Room

Will there be merchandise available on the day?
Yes, as well as 8×10 pictures to have signed, there will be a full selection of general Science Fiction merchandise available for purchase through our retailing friends.

Can I have my photo taken with a guest and how does it work?
We all like souvenirs from a day out, either at the beach, on holiday or when visiting a theme park. As such at our events we are pleased to offer you the opportunity to have your photo taken by a professional photographer. The Photo Op Session is a prime opportunity for you to get a high quality colour print with your favorite actors. You can buy Photo Op Tickets at the token table on the day of the event. Your photo will be printed on-site and available for collection within an hour of the end of the session (or earlier).

Is my seat numbered in the main hall?
Yes, all tickets are allocated seats, on the basis of the date of your booking. Your seat number will be on the ticket, and on the seat in the auditorium.

What disabled facilities are there at your events?
We are pleased to announce that all the function rooms we are using have access for wheelchairs. Please contact us on 0426 270 675 to discuss your needs so you can be accommodated.

Can I bring a camera or a video to take pictures of the guests during the talks?
You can bring a camera to take pictures during the talks however, you may only use flash photography for the first 5 minutes of each guest talk, You may still continue to take photos of the talk but it must be without the flash. If you continue to use flash photography, Culture Shock Events reserve the right to confiscate your camera until after that talk has finished. Please note that Video or Audio recording of the event is NOT permitted at any of our events in the Main Hall or where ever there are Guest Talks. If you are found to be recording the event you will be ejected from the event without a refund. This includes streaming the event on the internet.

Asking Questions during the stage talks?
You will have an opportunity to ask the guests questions during the guest talks however we ask that you ask interesting and appropriate questions, and not engage in conversations with them. Please do not ask for hugs or whether you can give the guest a gift etc.

I want to give the guest a gift, when can I do this?
You may give the guests gifts, however please remember to try to keep these small as guests may not want to carry back large and bulky presents. Gifts may be given to the staff member during the autograph session. They must be unwrapped and given to the guest assistant sitting with each guest. In the interest of health and safety we ask that you do not give either food or drink.

I’ve never been to a convention before, how can I trust you?
The people behind Culture Shock Events have over 20 years of experience running events throughout Australia. Culture Shock Events also runs the ARMAGEDDON Multimedia Expo in Melbourne which caters to over 15,000 fans over 2 days.

If you have read the above and you still can not find an answer then you can email us we aim to reply within 3 working days.